Terms & Services

Effective Date: 4 October 2026

Welcome to SENZA FRAGRANCES. By accessing or using our website, purchasing our products, or using any services provided through our website, you agree to be bound by these Terms & Services.

Please read these terms carefully before using our website.

1. About SENZA FRAGRANCES

SENZA FRAGRANCES is a perfume and fragrance brand offering fragrance products through its online store.

Throughout these Terms & Services, the terms "we," "us," "our," and "SENZA FRAGRANCES" refer to SENZA FRAGRANCES. The terms "you" and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for any unlawful or unauthorized purpose.

• Attempt to gain unauthorized access to our website, servers, or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, modify, distribute, or use our website content without our permission.

• Provide false, inaccurate, or misleading information while placing an order.

We reserve the right to restrict or terminate access to our website if we believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, fragrances, sizes, prices, and other product information displayed on our website are accurate.

However, slight differences in product appearance, packaging, color, or images may occur due to photography, lighting, screen settings, or changes in packaging.

The actual fragrance experience may vary between individuals because fragrance perception is subjective.

4. Prices and Payments

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, or promotions at any time without prior notice.

Payment must be completed through the payment options available on our website at the time of purchase.

An order will be considered successfully placed only after the payment has been successfully received or the order has been otherwise accepted by SENZA FRAGRANCES.

5. Orders

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including in cases involving:

• Incorrect product or pricing information.

• Suspected fraudulent or unauthorized transactions.

• Product unavailability.

• Errors in customer-provided information.

• Other circumstances that may prevent us from fulfilling the order.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer through the appropriate payment method.

6. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on our website.

Delivery times may vary depending on the destination, courier service, weather, operational delays, public holidays, or circumstances beyond our control.

SENZA FRAGRANCES shall not be responsible for delays caused by courier companies, incorrect addresses, unavailable recipients, natural events, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping and contact information while placing an order.

7. Returns and Refunds

Returns are accepted only when:

1. The customer receives the wrong perfume, or

2. The product is damaged during transit.

Returns are not accepted for reasons such as change of mind, personal preference, fragrance preference, dislike of the fragrance, or similar reasons.

Please refer to our Return & Refund Policy for complete details regarding return requests, verification, and refunds.

8. Fragrance Usage and Safety

Perfumes and fragrances are intended for external use only.

Customers should use fragrance products according to the product instructions and avoid contact with the eyes, mouth, or irritated or damaged skin.

Keep perfume products away from children, heat, flames, and other ignition sources.

Customers should review the product ingredients and discontinue use if irritation or an adverse reaction occurs.

SENZA FRAGRANCES is not responsible for misuse, improper storage, or use of products contrary to their intended purpose.

9. Intellectual Property

All content available on the SENZA FRAGRANCES website, including but not limited to:

• Brand names and logos

• Product images

• Product descriptions

• Text

• Graphics

• Website design

• Videos

• Marketing material

is owned by or licensed to SENZA FRAGRANCES unless otherwise stated.

No website content may be copied, reproduced, modified, published, distributed, or used commercially without prior written permission from SENZA FRAGRANCES.

10. User Content

If you submit reviews, feedback, photographs, comments, or other content to SENZA FRAGRANCES, you agree that we may use such content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.

You must not submit content that is unlawful, abusive, misleading, defamatory, infringing, or harmful to others.

11. Promotions and Discounts

Any promotional offers, discount codes, or special offers provided by SENZA FRAGRANCES may have specific terms and conditions.

We reserve the right to modify, suspend, or cancel a promotion at any time and to refuse the use of promotional codes where misuse, fraud, or other irregularities are suspected.

12. Third-Party Services and Links

Our website may use third-party services such as payment gateways, delivery partners, analytics tools, or other service providers.

We may also provide links to third-party websites. We are not responsible for the content, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, SENZA FRAGRANCES shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are also not responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, technical failures, unauthorized access, or other external events.

Nothing in these Terms & Services is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you acknowledge and agree to the practices described in our Privacy Policy.

15. Changes to These Terms

SENZA FRAGRANCES reserves the right to update, modify, or replace these Terms & Services at any time.

Any changes will become effective when the updated terms are published on this page.

It is your responsibility to review this page periodically for any changes.

16. Governing Law

These Terms & Services shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these terms or your use of our website shall be subject to the jurisdiction of the appropriate courts in India.

17. Contact Us

For questions, concerns, or assistance regarding these Terms & Services, please contact us:

SENZA FRAGRANCES
Email: cs@senzafragrances.com
Phone: +91 9967190163

By using the SENZA FRAGRANCES website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Services.