Shipping policy

At SENZA FRAGRANCES, we work to ensure that your order is packed securely and delivered to you as quickly as possible.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will process and prepare your order for dispatch.

Orders are generally dispatched after processing, subject to product availability and other operational factors.

2. Delivery Time

Orders are generally delivered within 3–7 business days from the date of dispatch.

However, delivery may take longer depending on the customer's location, courier service, weather conditions, public holidays, operational delays, or other circumstances beyond our control.

The estimated delivery timeline is therefore an indication and is not a guaranteed delivery date.

3. Delivery Delays

Although we make every reasonable effort to ensure timely delivery, SENZA FRAGRANCES is not responsible for delays caused by courier partners or circumstances beyond our reasonable control.

In some cases, delivery may take more than 7 business days depending on the delivery location and courier operations.

4. Shipping Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete shipping address

  • PIN code

  • Contact number

SENZA FRAGRANCES will not be responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.

5. Order Tracking

Where tracking information is available, it will be shared with the customer through the contact details provided while placing the order.

Customers can use the tracking information to check the current status of their shipment.

6. Undelivered Orders

If a shipment cannot be delivered due to an incorrect address, recipient unavailability, refusal to accept the package, or multiple failed delivery attempts, the order may be returned to SENZA FRAGRANCES.

Any further action or re-shipping may be subject to applicable shipping charges.

7. Contact Us

For any questions regarding your order or shipment, please contact us:

SENZA FRAGRANCES
Email: cs@senzafragrances.com
Phone: +91 9967190163