Refund policy

At SENZA FRAGRANCES, we take utmost care to ensure that your order reaches you correctly and safely. However, in certain situations, we accept returns and provide refunds as outlined below.

1. Returns

We only accept returns in the following cases:

Wrong Product Received

If you receive a perfume that is different from the one you ordered, you can request a return.

Product Damaged During Transit

If your perfume arrives damaged due to transportation or handling during transit, you can request a return.

Returns will not be accepted for reasons such as change of mind, personal preference, fragrance preference, dislike of the fragrance, or any other reason unrelated to receiving the wrong or damaged product.

2. How to Request a Return

To request a return, please contact us as soon as possible with your order details and a clear description of the issue.

For damaged products, we may request photographs or videos of the package and product to verify the damage.

Once the return request is approved, you will be provided with instructions for returning the product to us.

3. Refunds

Once the returned product is received and inspected by SENZA FRAGRANCES, the refund will be processed within 7 days.

The refund will be issued through the applicable payment method. The time taken for the refunded amount to reflect in your bank account or payment account may vary depending on your bank or payment provider.

4. Conditions for Return Approval

A return will only be approved if the issue is verified as:

• The wrong perfume was delivered; or

• The product was damaged during transit.

Returns that do not meet these conditions may be rejected.

5. Contact Us

For any return or refund-related queries, please contact us:

Email: return@senzafragrances.com
Phone: +91 9967190163

We are committed to resolving genuine issues and ensuring that you have a satisfactory shopping experience with SENZA FRAGRANCES.